What our customers say about our pool remodels
After meeting with 10+ contractors, we selected Todd to help us with our pool remodel and building a BBQ. Todd was very patient with us, working through the design, looking at pictures with us to understand our style, and providing suggestions regarding what we might consider to for our design. When we selected our stone, tile, travertine, the gentleman at the store said Todd did his backyard. I am not sure how many landscaping/installation companies are in Phoenix area - but to have others in the business speak so highly of another partner - we were all in - wow!! Todd and his team were on time, on budget, and provided excellent personal customer service. In the mornings, Todd would stop by and check-in, provided personal small improvements, touches to give us the backyard of our dreams. We would highly recommend Todd to anyone and we will definitely use Dream Retreats again!
I believe you get a lot of value from what you pay for. Where Dream Retreats shines is in their ability to help you design a holistic functional outdoor living space and manage the important details throughout the entire process. Since I was adding a pool to my backyard, I opted to have the patio tie into the pool for a uniform look. While I knew I could have my pool builder do it, I knew I would have far more material options and plan flexibility if I went with a professional landscaping company. I am glad I did because dealing with any changes through the pool builder was very frustrating.
Sonny listened to our ideas and gave us recommendations that we did not think about. There was a lot of forward thinking and setup that ended up saving me money and future headaches, which I greatly appreciated. I changed my mind on a few things as I got a better visual of how things would look, and it was never a problem to make adjustments. The owner Todd, Alex the site manager and their crew was a pleasure to work with. They were always on time and did what they said they would do.
There were no surprises on what I was going to pay. I received a detailed cost breakdown for everything that was being done. I will not hesitate to use Dream Retreats landscaping for any future projects.
We reached out to Dream Retreats (referred by a neighbor) in early November 2023 with regard to a pool deck/patio project. Sonny, a landscape architect, came out to our house, discussed a number of different approaches, and took some photographs and measurements. In less than a week, he had created an incredibly accurate 3D-model of our backyard remodel that really helped us visualize the finished product. We committed to the project in early February, Dream Retreats got us on the schedule, and completed the work in one week in late March.
The project was overseen by Alex, who was very friendly and approachable. The drainage channel that was delivered to the work site was a lower-spec model than what had been quoted/agreed on - Alex hadn't caught that, but when I brought it to his attention, he took care of it and got the right product delivered. The construction work was done by a team of three men who put in long hours and demonstrated amazing workmanship. Their tile work was beautiful, they were very neat and tidy, and they clearly took exceptional pride in their work.
Because of a design oversight, the edge of the patio looked unfinished in a few areas where no vertical face tile was installed. I reached out to Dream Retreats, and the owner Todd came out to assess the situation. Without hesitation he accepted that the final job was not satisfactory, and he immediately committed to resolving the issue. We agreed on a solution, and he had the tile guys come out within 2 weeks to make the necessary repairs. The end result - our patio looks better than ever, and we are very satisfied with how everything worked out.
Would I recommend Dream Retreats? ABSOLUTELY! Sonny's impressive 3D-modeling of the project put Dream Retreats on the top of our list, the price was reasonable, Alex was a pleasure to deal with, the tiling team did magnificent work with great attention to detail, and the way Todd addressed our concerns shows that Dream Retreats really care about their customers and their reputation.